Features
Everything the office needs to run engineer work.
From booking to sign-off: schedule, dispatch, review and hand over to billing in one workspace.
In the product
Built for the service desk
- 01
Jobs and job detail
Create, assign and track engineer jobs with a full detail view, status history and notes.
- 02
Workflows and job types
Define job types and the workflow stages your office uses, so every job follows the same process.
- 03
Schedule and dispatch
Plan engineer days on a schedule and see what is booked, unscheduled or at risk.
- 04
Operations review
A queue for completed work that needs an office check before it is closed.
- 05
To-invoice queue
Hand finished work to billing with a clear list of jobs ready to invoice. Invoicing itself happens in your existing tools.
- 06
Customer directory
Customers, sites and contacts in one searchable directory linked to jobs.
- 07
Users, groups and permissions
Granular permissions by group, so dispatchers, engineers and finance only see what they need.
- 08
Security and audit
Tenant isolation, multi-factor authentication policy and an audit log of administrative actions.
Dispatch
Plan the day in one view
Engineer rows, travel, project work and unscheduled jobs side by side.
Schedule · Tuesday 14 May
Priya Shah
On siteFirewall replacement
Northgate Dental Group
J-10482
Wi-Fi survey
Overlaps travel window
Conflict
Tom Ellis
TravellingTravel
To Brightwater
Laptop rollout
Brightwater Legal
J-10487
Server rack install
Site access refused
Exception
Marcus Reid
AssignedOffice network refresh
Fenwick & Cole Architects
J-10471
Cutover sign-off
Awaiting customer
Pending
Hannah Cole
AvailableSwitch RMA collection
Kestrel Logistics
J-10479
Training
Blocked time
Printer fault
Brightwater Legal · Unscheduled
New starter setup
Northgate Dental Group · Unscheduled
UPS battery collection
Ashby Veterinary · Unscheduled
- Scheduled
- Travelling
- Project · assigned
- On site · completed
- Pending · conflict
- RMA · collection · overdue
- Critical exception
Jobs and workflow
Every job, the same process
Customer, site, engineer, workflow stage and status history on one screen.
J-10482 · Firewall replacement
On site- Booked
- Assigned
- Travelling
- On site
- Operations review
- To invoice
- Customer
- Northgate Dental Group
- Site
- Riverside Clinic, Unit 4
- Job type
- Hardware replacement
- Engineer
- Priya Shah
- Booked
- Tue 14 May, 08:00 to 11:00
- Contact
- Practice manager
Engineer notes
Old unit powered down and removed. New firewall racked; config restored from backup, testing VPN tunnels.
Status history
Arrived on site
08:12
Travelling
07:40
Assigned to Priya Shah
Mon 16:05
Booked by dispatch
Mon 15:52
On the roadmap
Coming later
These are not part of the current product and are not included in any plan today.
Live map and engineer tracking
Shown in concept artwork only. Not part of the current product.
Reporting
Planned. Not part of the current product.
Native engineer app
In foundation work. Not available for production use.
Ready to coordinate your engineers in one place?
Start a trial workspace or talk to the team first.